Posted 13th Jul 2018

Cardiff plumbers are ‘most complained about’ in UK

By KBBDaily on 13th July 2018 - 09:22am
kitchen, bathroom, wras, water regulation advisory scheme, cardiff, plumber, complaint, council, kbb, kbbdaily

A Freedom of Information request by the Water Regulation Advisory Scheme - WRAS - has found that Cardiff County has topped the list of councils receiving the most complaints about plumbers across the UK in the last two years.

The FOI request found that Cardiff County Council’s Trading Standards department received 741 complaints about plumbing work or products in 2016 and 2017, more than twice as many as Surrey County Council, which came in second place with 313 complaints.

Essex, Norfolk and Kent rounded off the top five counties with the highest number of complaints regarding plumbers and plumbing products with 305, 299 and 298 complaints, respectively, while Stoke City received 174 and Hertfordshire County received 167.

Vale of Glamorgan, Durham County and Gloucestershire also made the top 10 list with 153, 144 and 140 complaints, respectively. WRAS noted that despite more than 7,000 complaints being logged to UK councils in the last two years, only 12 fines were issued.

“Consumers are experiencing problems with plumbers up and down the country,” said WRAS managing director Julie Spinks. “Whilst it’s encouraging to see that so many are using their right to complain about bad tradesmen, it’s worrying that so many have felt the need to.

“I’d urge anyone looking for a plumber to always go through an approved scheme, such as WaterSafe or through their water company, which vets them to check they are suitably qualified and insured to carry out domestic work and ensure your work complies with water fittings regulations.”


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