Posted 17th Dec 2019

Whirlpool recall: 519,000 washing machines affected

17th December 2019 - 14:10pm
Whirlpool UK Appliances Limited, Whirlpool, Hotpoint, Indesit,

Whirlpool UK Appliances Ltd, the parent company to Hotpoint and Indesit, is to recall around 519,000 Indesit and Hotpoint washing machines in January 2020.

According to today’s article from GOV.UK, Whirlpool identified the fault in models and will recall and replace the unfit products for no cost, following action by the Office for Product Safety and Standards (OPSS).

It has been estimated in a safety announcement from Whirlpool that around 519,000 washing machines sold in the UK may be affected by the identified fault. In the announcement, owners of appliances purchased since 2014 have been urged to contact Whirlpool immediately to check if their washing machine is one of the models impacted. 

The company has also added that it will be doubling the size of its customer service team, hiring an additional 100 engineers, increasing its own delivery and collection capability, and seeking the support needed from third parties such as retail partners and logistics providers, without which the recall cannot be implemented.

Speaking on GOV.UK, Graham Russell, the Office for Product Safety and Standards Chief Executive, said: “Whirlpool is recalling models of washing machines due to consumer safety concerns. They have advised consumers with affected models to unplug their machine until it is replaced. The Office for Product Safety and Standards will closely monitor Whirlpool to ensure the recall is carried out successfully.

“Our priority is to keep consumers safe and we urge affected customers to unplug their washing machines, contact Whirlpool and follow its advice” he added.

Jeff Noel, Vice President of Whirlpool Corporation, said: “We sincerely apologise for the inconvenience and concern this may cause to our customers, particularly over the Christmas period,  but we hope people will understand that we are taking action because people’s safety is our top priority.

“Preparing for a recall of this scale is a complex operation and we are working tirelessly to ensure we are ready to start offering replacements or repairs to our customers from early January.”

Mr Noel added: “This is an issue we inherited from buying Indesit Company, but as the new owner, it is our responsibility to keep our customers safe. We are recalling these products because it is the right thing to do for people’s safety and we will do whatever it takes to put the situation right for our customers.

“By taking actions like this, we are bringing the company we acquired in line with Whirlpool’s industry-leading global safety and quality standards.”


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