Posted 12th January

City Heating Spares increases stock to minimise turnaround

By KBBDaily on 12th January 2018 - 10:29am
city heating spares, plumbing, boiler, shower, bathroom, kitchen, kbb, kbbdaily, travis perkins, city plumbing supplies

City Heating Spares – which is part of Travis Perkins – has increased its in-store parts stock by 35% to better support its trade customers by aiming to offer faster turnaround times.

The brand – which has 288 counters across City Plumbing Supplies stores in the UK – has added up to 150 new heating and shower spares, customised according to existing local demand.

“We’re always looking for ways to save installers valuable time and increasing our stock will inevitably mean they spend less time sourcing, waiting for and collecting parts,” said commercial director Ian Caufield. “In turn, that will increase their customer satisfaction levels.

“To complement our increased in-branch offering, we’ve also expanded our specialist distribution centre in Chorley, which supplies all of our stores as well as fulfilling customer orders directly, and our contact centre call handlers are available seven days a week to answer questions and dispatch products from a 20,000-strong catalogue

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