Posted 26th Jun 2018

Brits ‘baffled’ by settings on appliances, says survey

26th June 2018 - 10:17am
kitchen, centrica hive, survey, dishwasher, washing machine, fridge, consumer, technology, kbb, kbbdaily

A new survey by Centrica Hive has fund that “millions” of Brits are “baffled by the number of buttons, symbols and switches” on their appliances, which eight in 10 admitting to a “trial and error” approach when it comes to using them.

A sixth of UK adults said they don’t know which way to turn the dial in their fridge to change the temperature, while more than a third stick to the same cycle on their dishwashers.

On average, Brits use just two settings a month on their dishwashers and “understand less than half of the functions available to them”.

A “large percentage” of those questioned said they “don’t have the time” to read instructions, while more than a third “can’t be bothered” to try different settings or options.

More than 80% said they wish technology was “easier to understand”, with 70% noting that manufacturers “could do more” to make products easier to understand.


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