Posted 18th July

Which? survey reveals top kitchen installation issues

By KBBDaily on 18th July 2018 - 15:32pm
kitchen, which?, consumer group, delivery, installation, installer, kbb, kbbdaily

A new survey by Which? has uncovered the most common issues that happen when consumers have kitchens delivered and installed, with 33% having problems with delivery and 35% reporting issues with the installation.

The survey – which questioned 3,443 homeowners – found that the wrong parts or units being delivered topped the list of delivery errors, while the most common installation problem was the project taking longer than planned.

More than 20% of people said it took one month for their kitchen to be delivered, while 17% said it took two and 7% said it took three. Just 7% said it took one week to have their kitchen delivered, while 11% and 12% said two and three weeks, respectively.

Regarding installation, 5% said it took two months for their kitchen to installed, while 9% said it took one month. The highest proportion of people – namely 35% – said it took just one week for their kitchen to be installed, while 30% and 15% said two and three weeks, respectively.

The survey by Which? also uncovered how people got their new kitchens installed. Close to 40% of people surveyed said they had their kitchen installed by the same company they bought it from, while 18% found an installer themselves and 8% used an installer that was recommended to them by the company they bought a kitchen from.


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