Posted 11th October

Samsung bolsters technical expert team to ‘enhance kitchen trade support’

By KBBDaily on 11th October 2018 - 06:00am
kitchen, samsung, customer, support, trade, kbb, premium, kbbdaily

Samsung has expanded its team of technical experts to “enhance” the company’s kitchen trade support by working with the design, build and installation markets to “provide specialist knowledge and enhanced levels of dedicated support”.

The new roles on the premium customer engagement team are based at Samsung’s contact centre operations in Leeds and include “experienced customer service handlers” as well as former kitchen installation engineers, who will work closely with Samsung’s kitchen sales teams.

“At Samsung we recognise the specialist nature of the premium kitchen trade market and the new roles and team we have created will enable us to better support our retail partners and address the unique challenges they face throughout the purchase and installation journey,” said Samsung UK & Ireland domestic appliances head Mark Seaman.

“By combining the power of our brand and the expertise of installers we are able to work in a much more collaborative way with our partners, to ensure they receive the highest levels of specialist support and that all parties benefit from an improved purchase experience.”

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