Posted 12th October

MERLYN: It’s not just about what we do, but what we can do for you

By KBBDaily on 12th October 2018 - 10:27am
bathroom, merlyn, merlyn showering, sponsored, customer, service, shower, door, kbb, kbbdaily


At MERLYN it is evident there is the desire to deliver the highest level of attention to detail and care, their multiple award-winning customer care team live this ethos every day. Their promise is to be with you on every step of your MERLYN journey.

The team have a genuine commitment to service and to finding you a solution – with a philosophy to make everything as easy as possible for you as a MERLYN supplier, responding immediately to any request you might have.

“We are easy to do business with and have a culture of wanting to do better every day. We make excellence a habit.”

MERLYN have 19 dedicated staff in their in-house customer care centre at Headquarters in Kilkenny; this team comprises a specialised technical team, a sales support team and a dedicated bespoke team.

“We know how important first impressions are but we are looking beyond that towards a long and meaningful working partnership. Whatever your question, query or problem you can trust us to work with you to find a solution."

Why Choose MERLYN?

  • 99% of all orders are delivered on time and in full
  • 97% of calls to our customer care team are answered within 30 seconds
  • Products are delivered within 24 hours, if the order is received before 3pm
  • We have spare parts for every shower enclosure manufactured since 2000
  • All product testing in-house far exceeds any European CE Standards

There are lots of way to contact MERLYN if you have any questions or need any assistance. They promise to give you a real human to talk to, email or text. A final soundbite from the team at MERLYN: “We are here to help and we love helping!”

UK Freephone: 0808 101 1429

Ireland: 056 779 1555

WhatsApp: 00353 86 010002


Or try our new web chat service online now:

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