Posted 24th May

TrustMark forms independent consumer council

By KBBDaily on 24th May 2019 - 08:00am
kitchen, bathroom, trustmark, tradespeople, consumer protection council, quality scheme, government endorsed, home improvement, kbb, kbbdaily

TrustMark – the Government-endorsed quality scheme for tradespeople – has created a new independent Consumer Protection Council – CPC – of consumer experts to “identify common challenges face by consumers in the home improvements sector”.

The council will aim to recommend ways to “reduce detriment and enhance protection”, TrustMark said, as well as share knowledge, views and insight into the main problems experienced by consumers when hiring tradespeople.

The CPC will be chaired by TrustMark non-executive consumer director Julie Hunter, and will comprise stakeholder experts “representing a broad range of independent consumer organisations”. Fifteen organisations – including Electrical Safety First, Furniture Ombudsman and Which? – will meet three times a year.

“The creation of the Consumer Protection Council aims to provide fresh knowledge and insight about the consumer experience, to inform TrustMark’s work at a strategic level and to drive improvements across the sector for all consumers,” said Hunter.

“CPC members from across the consumer landscape will work together to identify common challenges and achieve shared objectives. We have a fantastic team who are passionate about consumer protection, and by working together, we are in a stronger position to influence positive change.”

Hunter added: “Consumers have a right to expect the best when employing tradespeople to work on their property. TrustMark continually strives to achieve this and ensures that consumer protection is at the heart of its vision and service delivery.”


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