Posted 10th July

Whirlpool releases full faulty dryer list and outlines Recall Plan

10th July 2019 - 15:12pm
kitchen, whirlpool corporation, fire, risk, fault, recall, tumble dryer, government, Business, Energy and Industrial Strategy – BEIS – Committee, mp, kbb, kbbdaily

Whirlpool Corporation has finally released the full list of its tumble dryer models that are affected by the fault that makes it a fire-risk, as well as officially agreeing to the Government’s notice to enforce a recall for unmodified, faulty dryers.

The news comes after two Whirlpool executives were subjected to questioning by a panel of Business, Energy and Industrial Strategy – BEIS – Committee members at the House of Commons, where Whirlpool Corporation corporate vice president for communications and public affairs Jeff Noel admitted there may be up to 800,000 unmodified dryers still in UK homes.

During the discussion, Noel promised BEIS Committee chair Rachel Reeves and Which? strategic policy adviser Sue Davies – who was there to speak to the committee about the ongoing problems with Whirlpool’s modification programme – that the group would release the full list of at-risk dryers.

In a letter to the Office for Product Safety and Standards – OPSS – Noel said that as part of its new Recall Plan, Whirlpool will offer consumers a free replacement dryer; the opportunity to pay a small amount for an upgraded product; or an “age-related refund premium of between £35 and £150 including the collection of the affected dryer”.

Noel said the company plans to commence its Recall Plan on the 11th July 2019 by communicating with customers and giving them the new options, and will kick off a “broad nationwide publicity campaign” announcing the new Recall Plan on the 22nd July 2019. Noel said in the House of Commons that Whirlpool is investing £1m into the new campaign.

Regarding the newly released list of all tumble dryer models that are affected by the fault, Which? said it has been calling on Whirlpool to release the full list since 2015. The list names 627 at-risk models – Which? noted it previously estimated that 127 UK models were at risk – however around 300 of those are sold outside of the UK, the consumer group said.


Click here to read more about the Whirlpool fire-risk tumble dryer case


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