Posted 4th September

Independents come out on top in Which? kitchen survey

4th September 2019 - 13:25pm
kitchen, which?, consumer group, retailer, independent, fitted, survey, howdens, ikea, wren, magnet, wickes, b&q, homebase, benchmarx, john lewis, diy kitchens, kbb, kbbdaily

A new survey by Which? on the best and worst fitted kitchens for 2019 has found that independent retailers are the most popular place for consumers to buy a new kitchen, with close to a third of those surveyed heading to their local firm.

Of the 10 major kitchen retailers scrutinised by the consumer group, Howdens came out on top with a fifth of consumers buying their kitchen through the company. The survey questioned 2,228 Which? members who had bought a fitted kitchen in the last 10 years.

Just over 10% said they had bought their kitchen at Ikea, while 8% said Wickes and 5% each said Magnet and Wren Kitchens. Just 4% went through B&Q, while 3% each bought their kitchens from John Lewis and Homebase. Benchmarx and DIY Kitchens each received 2% of the vote.

Which? took a drawer unit, floor cupboard and wall unit from each brand to test them for quality; loading of shelves, doors and drawers; smoothness of doors and drawers; and hinges. The consumer group looked at materials, fittings and any imperfections.


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