HiB win bronze at UK Customer Experience Awards

The bathroom manufacturers won bronze in the 'Employees at the Heart of Everything - Programme' category

CXA Bronze Award

HiB, a leading bathroom manufacturer, has won a bronze award at the UK Customer Experience Awards. HiB received bronze in the ‘Employees at the Heart of Everything – Programme’ category – a category which celebrates engagement with employees and improvements in customer experience.

KBB Birmngham Awards 2020

Competing against brands such as Capita, Aldi, Aviva, BT, EE, O2, and Sky, HiB’s bronze award was termed ‘a fantastic achievement’ by judges, in light of HiB’s size relevant to the competition. The winners were announced at a black-tie ceremony at Wembley Stadium, marking the 10th anniversary of The CX Awards.

Emma Cuggy, customer and employee experience manager at HiB said: “This is our very first year entering The CX Awards, and we are absolutely delighted to be recognised for our employee engagement strategy. HiB prides itself on providing the best possible experience to employees, and this accolade highlights all the work which goes into maintaining that.


“Creating a positive working environment relies upon every member of staff, both in the CX team and beyond, making a difference each day, so I would like to thank the entire HiB community for helping us to achieve this prestigious award.”