More than 3,200 people attended a webinar on how installers should return to work this week, held by the British Institute of Kitchen, Bedroom & Bathroom Installation (BiKBBI).
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The 50-minute webinar looked at practical measures that installers should take when returning to work, and discussed how adopting these measures could stimulate the market by providing peace of mind to consumers.
The webinar was open to the entire industry free of charge, and will be repeated weekly over the next three weeks.
BiKBBI Retail Officer Tanya Duffy, pictured, said: ‘It’s incredibly important that retailers understand the concerns that their customers may have and that the provision of a safe showroom environment is just part of the assurance consumers will need as we leave the safety of lockdown.
‘Most people will now view their homes as a place of safety and somewhere the virus cannot penetrate easily. The thought of allowing tradespeople into their safe place may very well be a step too far for many and therefore influence their decision to shelve the project. This would be devastating for our industry. Anything the industry can do to provide peace of mind around installation is critical in our opinion and therefore this is a new phase our organisation will enter – and that is regardless of whether the retailer offers installation or not.’