Yvonne Orgill was appointed chief executive of the Bathroom Manufacturers Association (BMA) in 2006. Yvonne sits on many forums with the UK Government and the European Commission and regularly attending meetings to represent the UK bathroom industry. Yvonne is also the director of the Water Label.
Training is not a cost – it’s an investment
Posted 16th Jul 2018
Training is always a hot topic in the KBB sector and there is much debate in our fragmented industry on how best to work together to improve the provision and take up of training.
The market that we operate in is changing faster than ever. With new smart technology, increasingly savvy consumers and the threat of a post-Brexit skills shortage looming, it is more important than ever that we give more attention to how to upskill the workforce and raise industry standards.
As the voice of the bathroom industry, the BMA actively supports education within the sector and offers learning opportunities and skills development for individuals and organisations via the Bathroom Academy.
Whilst the Academy offers a means of gaining accredited training, we believe that we have an even more important role in promoting the message that training is not an added cost that has to be funded, but is an opportunity to invest in a person or a company; a chance to add value to a business or advance a career.
There can be a negative perception around training, especially from a KBB retailer that is time-poor. We understand that it is difficult for them to be away from the showroom, but that is why the Academy offers both web-based and on-site based training, providing more flexibility to study outside of opening hours.
It’s well-known that many of the leading entrepreneurs in the world of business attribute their success to a never-ending quest for knowledge and a commitment to life-long learning. They believe that training opens your mind, makes you more receptive to ideas and innovation and is essential to achieve success.
The Academy is open to all and there is something for everyone, whatever time or training budget they have available. There are a series of essential guides, which are mostly free to download. These are relevant to those that are new to the trade and experienced professionals. They are regularly updated with the very latest information and industry developments and are essential reading for all new entrants into the industry.
The guides form the basis of the Certificate in Bathroom Studies; this is awarded on completion of a workbook, an on-line test and a written submission
Business courses for manufacturers are held at the BMA headquarters in Stoke or at the company’s own base and run in conjunction with our training partner Strategic Professionals. Content is wide ranging and covers sales, marketing, management, leadership, customer service and IT. Manufacturer’s product training is also available via the Bathroom Academy website.
Those that engage in training can improve processes and customer service, add value to an organisation and, above all, raise industry standards. The more we as an industry can do to improve customer experience, the better it will be for businesses and the wider market.
In a competitive market, training can help businesses gain an advantage and help them retain their most valuable key asset: people.
The BMA will continue to raise awareness and hopes to continue to encourage individuals, organisations, industry bodies and associations to pull together, to spread the word about the importance of training, in order to develop skills and expertise across the entire industry.