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Business Spotlight, August 2013

Jim Geddes

In the first of a new series of blog posts, the KBSA interviews Jim Geddes of member retailer JS Geddes to get an insight into how it has coped during the turbulent economic times of the last few years

Manufacturers should wise up on their warranties

Caroline Cooper

Roman Bathrooms MD Caroline Cooper draws from experience as she asks manufacturers to play fair with their warranties

Walk the walk, manufacturers!

Graham Jones

Mereway's Graham Jones believes manufacturers need to get more hands-on with retailers to assist them with growth, rather than focus on 'headline-making schemes'

Changing perceptions

Chris Li

With the number of online businesses shown to have doubled in the last five years, BathEmpire's Chris Li explains why customer service is just as important to digital dealers as it is to showroom specialists

Direct support, not direct selling

Alan Dodds

Roca Group MD Alan Dodds discusses the internet's growing influence in bathroom retail and how his group is embracing it while continuing to serve its showroom partners

Why it's best to have a niche in the market

Robert Clark

Kitchen Door Workshop MD Robert Clark explains why having a USP is integral to a business' success during tough economic times

No substitute for tangibility

Vanessa Brady

As she sees the country dragging itself out of the economic doldrums, Vanessa Brady reveals why she believes the internet will never replace the showroom.

Time of the season

Graham Ball

Graham Ball reviews a mixed June for the KBSA's members, while pondering which 'season' the economy is currently in

Compulsory CE marking is a win-win

Nigel Coston

Zehnder Group's Nigel Coston believes the move will raise industry standards and improve customer satisfaction levels

How to market your products in an online world

Katharine Sheppard

Trade Plumbing's Katharine Sheppard tackles the daunting topic of online product marketing

Less words, more action!

Graham Ball

KBSA chief executive Graham Ball wants the upcoming Government spending review to produce initiatives with substance

Help to Buy is help for our industry

BMA chief executive Yvonne Orgill says the Government's house-buying scheme is good for business

The internet is the first stop for bathroom customers

Tim Wood

Mereway's Tim Wood argues that the effect of an online presence goes far beyond the screen

New product, new design, same old problems

Paul Nolan

Stowaway inventor Paul Nolan says the internet may be the answer for designers and inventors seeking to get their product to market

Online retail is changing the face of the plumbing market

Katharine Sheppard

Failure to offer convenient distribution could mean brands miss out on capturing the market, argues Katharine Sheppard

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