Business Spotlight, August 2013
Jim GeddesIn the first of a new series of blog posts, the KBSA interviews Jim Geddes of member retailer JS Geddes to get an insight into how it has coped during the turbulent economic times of the last few years
Manufacturers should wise up on their warranties
Caroline CooperRoman Bathrooms MD Caroline Cooper draws from experience as she asks manufacturers to play fair with their warranties
Walk the walk, manufacturers!
Graham JonesMereway's Graham Jones believes manufacturers need to get more hands-on with retailers to assist them with growth, rather than focus on 'headline-making schemes'
Changing perceptions
Chris LiWith the number of online businesses shown to have doubled in the last five years, BathEmpire's Chris Li explains why customer service is just as important to digital dealers as it is to showroom specialists
Direct support, not direct selling
Alan DoddsRoca Group MD Alan Dodds discusses the internet's growing influence in bathroom retail and how his group is embracing it while continuing to serve its showroom partners
Why it's best to have a niche in the market
Robert ClarkKitchen Door Workshop MD Robert Clark explains why having a USP is integral to a business' success during tough economic times
No substitute for tangibility
Vanessa BradyAs she sees the country dragging itself out of the economic doldrums, Vanessa Brady reveals why she believes the internet will never replace the showroom.
Time of the season
Graham BallGraham Ball reviews a mixed June for the KBSA's members, while pondering which 'season' the economy is currently in
Compulsory CE marking is a win-win
Nigel CostonZehnder Group's Nigel Coston believes the move will raise industry standards and improve customer satisfaction levels
How to market your products in an online world
Katharine SheppardTrade Plumbing's Katharine Sheppard tackles the daunting topic of online product marketing
Less words, more action!
Graham BallKBSA chief executive Graham Ball wants the upcoming Government spending review to produce initiatives with substance
Help to Buy is help for our industry
BMA chief executive Yvonne Orgill says the Government's house-buying scheme is good for business
The internet is the first stop for bathroom customers
Tim WoodMereway's Tim Wood argues that the effect of an online presence goes far beyond the screen
New product, new design, same old problems
Paul NolanStowaway inventor Paul Nolan says the internet may be the answer for designers and inventors seeking to get their product to market
Online retail is changing the face of the plumbing market
Katharine SheppardFailure to offer convenient distribution could mean brands miss out on capturing the market, argues Katharine Sheppard
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