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Customers? Handle with care!

Yvonne Orgill

BMA chief executive Yvonne Orgill on what to expect from this year's Bathroom Business Conference

Designs on the kitchen

Graham Ball

Specialist retailers add something to kitchens that builders never could – the 'wow' factor, says Graham Ball

Are baths still worth having?

Lynne Wilson

WD Bathrooms' Lynne Wilson argues the case for baths, and why they're still worth having in a space-starved and environmentally conscious world

On the road again

Jo Axtell

In a highly competitive market, Iflo senior marketing manager Jo Axtell explains why it is important for brands to encourage hands-on experience of its products through road shows

Made in Britain

Graham Jones

In light of the second 'Made in Britain' boom, Graham Jones feels that regulations need to be established to ensure the label isn't abused

The new tradition

Mark Walker

Bagno Design UK sales director Mark Walker predicts it'll be out with the new and in with the old in the world of bathroom design in 2014

Where the heart is

Vanessa Brady

Vanessa Brady believes that, as the most important rooms in the house, kitchens and bathrooms should be given more care and attention by designers

Clicks, bricks and the personal touch

Lynne Wilson

WD Bathrooms director Lynne Wilson explores whether it is possible for online retailers to offer the same personal service as a retail showroom

Business Spotlight, August 2013

Jim Geddes

In the first of a new series of blog posts, the KBSA interviews Jim Geddes of member retailer JS Geddes to get an insight into how it has coped during the turbulent economic times of the last few years

Manufacturers should wise up on their warranties

Caroline Cooper

Roman Bathrooms MD Caroline Cooper draws from experience as she asks manufacturers to play fair with their warranties

Walk the walk, manufacturers!

Graham Jones

Mereway's Graham Jones believes manufacturers need to get more hands-on with retailers to assist them with growth, rather than focus on 'headline-making schemes'

Changing perceptions

Chris Li

With the number of online businesses shown to have doubled in the last five years, BathEmpire's Chris Li explains why customer service is just as important to digital dealers as it is to showroom specialists

Direct support, not direct selling

Alan Dodds

Roca Group MD Alan Dodds discusses the internet's growing influence in bathroom retail and how his group is embracing it while continuing to serve its showroom partners

Why it's best to have a niche in the market

Robert Clark

Kitchen Door Workshop MD Robert Clark explains why having a USP is integral to a business' success during tough economic times

No substitute for tangibility

Vanessa Brady

As she sees the country dragging itself out of the economic doldrums, Vanessa Brady reveals why she believes the internet will never replace the showroom.

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