Retailers will be able to signpost their customers to the Protected platform, in store or online, where they provide basic project detail of their desired project.
Consumers are then presented with summary costs for consideration and, if they wish to proceed, Protected matches the project requirements with local, independently accredited members of BiKBBI.
These members meet and maintain criteria including HMRC verification, police background checks, provision of trade insurance and demonstration of technical ability in accordance with Building Regulations and legislation.
Homeowners can then choose an installer based on previous customer ratings, aiding an informed choice, before a free, no obligation home survey is undertaken. This will include an itemised breakdown of work, clear pricing with a detailed written quotation, as well as a Trading Standards Approved contract for service for ultimate clarity.
Consumers pay for their installation service into a financially protected client account, which is paid to the installer upon satisfactory completion of the project. In the event of dispute, both the consumer and the installer have access to onsite assessment from the BiKBBI to support resolution.
The consumer is fully financially protected, as is the installer and the entire proposition is underpinned by insurance-backed workmanship warranties and the high standards set by the BiKBBI.