Indesit, the Whirlpool UK Appliances Limited owned company, has received an award at Domestic & General’s (D&G) annual Total Excellence and Quality (TEQ) awards. The awards, now in their 22nd year, celebrate the high-quality repair and customer experience services provided to D&G’s customers.
The results, which followed a customer survey involving over 86,000 clients, found that the net promoter score (NPS) for Indesit, which refers to the likelihood of a customer recommending the service to a friend, has risen to +72. This is the highest of any D&G appliance partner in the history of the TEQ Awards.
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Paul Lewis, Sales Service Director, for Whirlpool UK, added: “We’re thrilled to have won the award for the best customer service at D&G’s TEQ Awards. We always put the customer at the heart of everything we do, ensuring their journey from choosing, to purchasing, to care and maintenance of their appliance is as smooth and seamless as possible. We’re so proud to be recognised for this accolade”.
Juan Viviani, Service Director at D&G, said: “Millions of customers rely on us when their home appliance breaks down and we want them to have a high-quality experience. These awards are a chance to recognise the brands that are high performing in the Service Sector, as well as an opportunity to encourage the whole industry to keep focusing on perfecting the customer journey.
“This year has seen the introduction of our digital platform PR Online, which is one of many ways we are innovating to improve the experience for our many loyal customers when they need to contact us. Our aim is to make this process as simple and convenient as possible.
“We are proud to be working with Indesit and to be awarding them with the flagship 2019 TEQ Award. They have achieved some great results for customers in recent months and we look forward to achieving even more together in the future.”