The Kitchen Bathroom & Bedroom Specialists Association (KBSA) has responded to a recent survey which named kitchen fitters as unprofessional tradespeople, with figures that show KBSA retailers are ranked highly for their overall level of service.

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The figures, which were gathered from the customers of KBSA retail members, showed that 81% of respondents gave their retailer a score of more than 4.5 out of 5, whilst 57% awarded their retailer full marks. Results were gathered over a period of 12 months.

“These results are in stark contrast to those from online retailer,” said KBSA chair Richard Hibbert. “According to their results, 73% of respondents said that kitchen fitters were the most unprofessional, this is clearly not the case when kitchens are fitted by KBSA retailers.

“Independent KBSA members use trained and experienced fitters either employed directly by them or under their direct control. This enables them to maintain the high standards of design, supply, installation and customer service that all members strive to uphold.”