Wickes, the home improvement retailer, has announced the launch of its new Virtual Design service.
The service, which is free of charge, will see customers be able to request an appointment via the Wickes website or phone. Once confirmed, a local Design Consultant will arrange a virtual face-to-face session that will see them guided through the design process. This aims to act as a solution for those who are unable to access their local store with ease.
Mandy Minichiello, Head of Marketing for Showroom, explained: ‘We’re really excited to launch our first ever virtual service for kitchen and bathroom design appointments. We’ve responded to how customers are interacting with brands and how their behaviour has changed in recent months.’
Samples can also be requested to allow customers to get the look and feel of products, and during the virtual call, the design consultant will be able to provide a full walk through of the showroom to bring the offering to life. 3D software will also be used to showcase a customer’s bespoke design, with screen share functionality allowing both the customer and the design consultant to make any changes together.
‘We know that people still want to transform or improve their homes, even at this time, so this new service will provide choice to those who want to start the process from the comfort of their own home’ added Minichiello.